:root {
  --primary: #1a3a5c;
  --accent: #2e6da4;
  --accent-light: #eef3f8;
  --border: #d5dee8;
  --text: #24292f;
  --muted: #6b7280;
  --ok: #1a7f37;
  --warn: #b45309;
  --danger: #b3261e;
  --bg: #f5f7fa;
}
* { box-sizing: border-box; }
body { margin: 0; font-family: "Segoe UI", system-ui, -apple-system, sans-serif; color: var(--text); background: var(--bg); font-size: 15px; }
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }

/* ---- Navbar ---- */
nav { background: var(--primary); color: #fff; display: flex; align-items: center; gap: 18px; padding: 0 22px; height: 52px; position: sticky; top: 0; z-index: 50; }
nav .brand { font-weight: 700; font-size: 17px; color: #fff; }
nav a.navlink { color: #cfe0f0; padding: 4px 2px; }
nav a.navlink.active, nav a.navlink:hover { color: #fff; text-decoration: none; }
nav .spacer { flex: 1; }
nav .userbox { color: #cfe0f0; font-size: 13px; }

/* campanella */
.bell { position: relative; cursor: pointer; background: none; border: 0; color: #fff; font-size: 19px; padding: 4px 8px; }
.bell .badge { position: absolute; top: -2px; right: -2px; background: #e5484d; color: #fff; font-size: 11px; border-radius: 10px; padding: 0 5px; min-width: 17px; text-align: center; }
.notif-panel { display: none; position: absolute; right: 16px; top: 50px; width: 340px; background: #fff; color: var(--text); border: 1px solid var(--border); border-radius: 8px; box-shadow: 0 8px 24px rgba(0,0,0,.15); z-index: 100; }
.notif-panel.open { display: block; }
.notif-panel .item { padding: 10px 14px; border-bottom: 1px solid var(--border); font-size: 13.5px; display: block; }
.notif-panel .item small { color: var(--muted); }
.notif-panel .empty { padding: 16px; color: var(--muted); font-size: 13.5px; }
.notif-panel .footer { padding: 8px 14px; text-align: right; }

/* ---- Layout ---- */
.container { max-width: 1180px; margin: 22px auto; padding: 0 18px; }
.container.narrow { max-width: 680px; }
h1 { font-size: 22px; color: var(--primary); margin: 8px 0 16px; }
h2 { font-size: 16px; color: var(--accent); margin: 20px 0 10px; }
.card { background: #fff; border: 1px solid var(--border); border-radius: 10px; padding: 18px 20px; margin-bottom: 16px; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }
@media (max-width: 800px) { .grid2, .grid3 { grid-template-columns: 1fr; } }

/* ---- Form ---- */
label { display: block; font-weight: 600; font-size: 13px; margin: 12px 0 4px; }
label .req { color: var(--danger); }
input[type=text], input[type=email], input[type=tel], input[type=date], input[type=password], select, textarea {
  width: 100%; padding: 9px 10px; border: 1px solid var(--border); border-radius: 7px; font-size: 14.5px; font-family: inherit; background: #fff;
}
textarea { min-height: 90px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--accent); outline-offset: -1px; }
.hint { font-size: 12.5px; color: var(--muted); margin-top: 3px; }
button, .btn { display: inline-block; background: var(--accent); color: #fff; border: 0; border-radius: 7px; padding: 10px 18px; font-size: 14.5px; font-weight: 600; cursor: pointer; margin-top: 12px; }
button:hover, .btn:hover { background: var(--primary); text-decoration: none; }
.btn-sm { padding: 5px 11px; font-size: 13px; margin-top: 0; }
.btn-light { background: var(--accent-light); color: var(--accent); border: 1px solid var(--border); }
.btn-light:hover { background: #dde8f2; color: var(--primary); }

/* ---- Tabelle ---- */
table.list { width: 100%; border-collapse: collapse; background: #fff; }
table.list th { text-align: left; font-size: 12.5px; text-transform: uppercase; letter-spacing: .03em; color: var(--muted); padding: 9px 10px; border-bottom: 2px solid var(--border); }
table.list td { padding: 10px; border-bottom: 1px solid var(--border); font-size: 14px; vertical-align: top; }
table.list tr:hover td { background: var(--accent-light); }

/* ---- Badge stati ---- */
.tag { display: inline-block; padding: 2.5px 10px; border-radius: 20px; font-size: 12.5px; font-weight: 600; white-space: nowrap; }
.tag.nuovo { background: #fff3cd; color: #7a5b00; }
.tag.in_verifica { background: #e0ecff; color: #1e4fa3; }
.tag.attesa_cliente { background: #f3e8ff; color: #6b21a8; }
.tag.assegnato { background: #dbeafe; color: #1d4ed8; }
.tag.in_lavorazione { background: #cffafe; color: #0e7490; }
.tag.risolto { background: #dcfce7; color: #15803d; }
.tag.chiuso { background: #e5e7eb; color: #374151; }
.tag.respinto { background: #fee2e2; color: #b91c1c; }
.tag.pronto_ritiro { background: #fef3c7; color: #92400e; }
.tag.in_rientro { background: #e0e7ff; color: #3730a3; }
.tag.in_riparazione { background: #ccfbf1; color: #115e59; }
.tag.riparato { background: #d1fae5; color: #065f46; }
.tag.spedito { background: #dbeafe; color: #1e40af; }
.tag.percorso { background: var(--primary); color: #fff; }
.tag.sla { background: var(--danger); color: #fff; }

/* ---- KPI dashboard ---- */
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 14px; margin-bottom: 16px; }
.kpi { background: #fff; border: 1px solid var(--border); border-radius: 10px; padding: 14px 16px; }
.kpi .v { font-size: 26px; font-weight: 700; color: var(--primary); }
.kpi .l { font-size: 12.5px; color: var(--muted); margin-top: 2px; }
.bar-row { display: flex; align-items: center; gap: 8px; margin: 5px 0; font-size: 13.5px; }
.bar-row .lbl { width: 200px; text-align: right; color: var(--text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bar-row .bar { height: 16px; background: var(--accent); border-radius: 3px; min-width: 2px; }
.bar-row .num { color: var(--muted); font-size: 12.5px; }
.spark { display: flex; align-items: flex-end; gap: 2px; height: 90px; padding-top: 8px; }
.spark .col { flex: 1; background: var(--accent); border-radius: 2px 2px 0 0; min-height: 1px; position: relative; }
.spark .col:hover::after { content: attr(data-tip); position: absolute; bottom: 100%; left: 50%; transform: translateX(-50%); background: var(--primary); color: #fff; font-size: 11px; padding: 2px 6px; border-radius: 4px; white-space: nowrap; }

/* ---- Chat ---- */
.chat { max-height: 460px; overflow-y: auto; padding: 4px; }
.msg { margin: 8px 0; padding: 10px 13px; border-radius: 10px; background: var(--accent-light); max-width: 85%; }
.msg.mine { background: #d9ecdb; margin-left: auto; }
.msg.sys { background: #f1f2f4; color: var(--muted); font-size: 13px; max-width: 100%; text-align: center; }
.msg .meta { font-size: 11.5px; color: var(--muted); margin-bottom: 3px; }
.msg .cliente-flag { color: var(--warn); font-weight: 600; font-size: 11.5px; }

/* ---- Timeline ---- */
.timeline { border-left: 2px solid var(--border); padding-left: 16px; margin-left: 6px; }
.timeline .ev { margin-bottom: 10px; font-size: 13.5px; position: relative; }
.timeline .ev::before { content: ""; position: absolute; left: -21px; top: 5px; width: 8px; height: 8px; border-radius: 50%; background: var(--accent); }
.timeline .ev small { color: var(--muted); }

/* ---- Allegati ---- */
.thumbs { display: flex; flex-wrap: wrap; gap: 10px; }
.thumb { border: 1px solid var(--border); border-radius: 8px; padding: 8px 10px; font-size: 13px; background: #fff; }
.thumb .cat { font-size: 11px; text-transform: uppercase; color: var(--muted); }

/* ---- Varie ---- */
.alert { padding: 11px 14px; border-radius: 8px; margin-bottom: 14px; font-size: 14px; }
.alert.err { background: #fee2e2; color: #b91c1c; }
.alert.ok { background: #dcfce7; color: #15803d; }
.alert.warn { background: #fff3cd; color: #7a5b00; }
.muted { color: var(--muted); }
.filters { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; margin-bottom: 14px; }
.filters input, .filters select { width: auto; }
.public-header { background: var(--primary); color: #fff; padding: 26px 0 20px; text-align: center; }
.public-header h1 { color: #fff; margin: 0; }
.public-header p { color: #cfe0f0; margin: 6px 0 0; }
.progress-steps { font-size: 13px; color: var(--muted); margin-bottom: 10px; }